Early Incident Reporting Saves Money and Headaches
A strong focus and commitment to injury prevention is the most surefire way to improve your safety metrics and reduce your workers’ comp costs. When prevention activities fail, and an injury occurs, it is equally important to have strong claims handling procedures in place. In fact, our data supports that claims reported within a week are 44% less expensive than those reported at four weeks! Here are some other benefits of early claim reporting:
- Decreases attorney involvement – 31% of claims reported after four weeks have attorney involvement.
- Claims close faster – 71% of claims reported after four weeks are still open at 18 months.
- Allows immediate incident investigation, which can help your safety team identify cause and avoid similar injuries in the future.
- Promotes a caring and helpful atmosphere. When you know an incident occurred, you can help your worker navigate the confusing L&I system and overcome barriers with medical treatment.
- Provides critical information for early claims management.
- Provides a level of accountability and helps you avoid fraudulent claims.
Our team of dedicated claim managers is here to help you navigate the claims process, and the sooner we know about a claim, the sooner we can help. Please report claims to us immediately by calling your ERNwest Claim Manager, reporting claims via email at claimsreporting@ernwest.com, or report claims securely online in our ERNwest Reporting Portal.
Return to Work (RTW)
The single most powerful tool an employer has in controlling its workers’ compensation costs is immediately providing meaningful work.
JULY TIP: When we can show progress with return-to-work activities, we can keep your claim costs lower, and that keeps your rates low and retro refunds high!
Focus on Safety (FOS) –
COMBATIVE RESIDENTS | Transfers | Slips & Falls
Each month we will focus on one of these incidents which cause the most injuries in the health care industry.
Combative Residents
Driving residents to and from appointments in the community can expose workers to violence and other undesirable behaviors. WorkSafeBC provides a bulletin to help determine if a trip should be taken and includes recommendations for the vehicle and important steps to protect the employee.
WorkSafeBC: Reducing the risks when driving residents
ERNwest FOS Webinar Series – July Training
Each month ERNwest offers topical discussions about safety strategies unique to your industry. Download the 2021 Calendar of FOS Webinars as part of our available training and refer back to ERNwest.com/training for updates and additions.
Hiring for Safety (two options): July 13, 10:00am | July 22, 10:00am
Ladder Safety: July 15, 10:00am
Onsite Training is Now Available
We are excited to offer onsite training once again. Contact Shamus Harmon at (253) 237-0840 or SHarmon@ernwest.com to understand the latest protocol and set up a training time. Please download a list of current training and a quick FAQ.
The Check Is in the Mail!
As a member of the WHCA Retro program, your company receives a retro refund check about this time each year. Have you ever wondered what impacts the amount of your refund? A significant portion of your retro check is based on your company’s performance – which means how your claim costs compare to the premium your company pays. Employers with fewer injuries and lower claim costs will receive a larger portion of the refund than employers with higher claim losses.
Higher refunds are not the only advantage. When you keep a safe workplace and control over claims, your company may also pay less premium through decreased Experience Modification Rating (EMR). On the flip side, employers who are not engaged in safety or controlling costs will not only receive less of a refund and pay higher premiums, but if that trend continues, it could threaten your company’s ability to continue participating in the retro group. Here are some basic strategies for lowering your claim cost and increasing your Retro check:
- Report all injuries to ERNwest right away. ERNwest’s claims team advocates on your behalf to make sure only valid claims are allowed and that medical treatment is only for the related injuries. To be effective in helping your company, they need to know about injuries even before a claim is filed. Report injuries at ernwest.com or by emailing claimsreporting@ernwest.com.
- Keep injured employees working. Time-loss dollars on claims reduce retro refunds 3x-5x faster than medical dollars. If an employee is unable to return to their normal work, return them immediately to light-duty consistent with their work restriction.
- Pay their regular wages if light duty is not possible. Called Kept on Salary (KOS), continuing to pay an injured employee’s wages even when they are not at work can still be financially beneficial in protecting your refunds and lowering the L&I premium you pay.
- Submit for Stay At Work (SAW) wage reimbursement. While this does not directly increase your retro refund check, it does help your bottom line. L&I will reimburse 50% of wages for your employees who work light duty. ERNwest will help you submit for reimbursement at no charge. Don’t let this be just money left on the table.
Your ERNwest claims team is here to help with these strategies and more. Contact your ERNwest claim manager or visit www.ernwest.com today to make sure you’re getting the most out of your retro participation.
Other Safety Information
Needlestick Prevention
With the advent and use of safer sharps over the years, we have seen fewer claims related to bloodborne pathogens. Using safer sharps is key. It is also important to ensure the safer sharps are truly as safe as they should be. Read the FDA’s letter to health care providers: Stop Using Certain Syringes and Needles with Needle Safety Devices Manufactured by HAIOU.
Upcoming Training
ERNwest presents topics such as Understanding Industrial Insurance Rates, What is Retro? and Using Kept on Salary and Modified Duty Effectively on a monthly basis. Select a topic for more information and to register.
July 6, 2021 at 10am | Understanding Industrial Insurance
July 15, 2021 at 2pm | What is Retro?
July 20, 2021 at 10am | Fundamentals of Claims Management
July 27, 2021 at 10am | Using Kept on Salary and Modified Duty Effectively
Find more training online at ernwest.com/training.
Latest COVID-19 Updates
Additional Retro Resources
WHCA Safety Resources
Access WHCA and general safety resources. Learn more.
How WHCA Group Retro Affects
Your Bottom Line
L&I workers’ compensation rates have declined steadily over the past several years, saving our industry millions of dollars in paid premiums. Get the details.
WHCA Pays You Back!
The association, through the Retro program, will reimburse up to $2,500 per year when you buy equipment needed to keep your staff working safely. Access the Safety Rebate Form for a complete list of covered items and for instructions to get started. Download the 2020-2021 WHCA Safety Rebate Form.
Administrator / Executive Director Training
Whether you are new to the Washington Health Care Association (WHCA), new to Retro, new to your position or just have questions, you’ll find helpful information about the benefits and requirements of WHCA Retro membership and how ERNwest can help you succeed with Washington Workers’ Compensation. | Welcome to WHCA Retro
Workplace incident or injury?
Contact ERNwest first.
Report incidents immediately so that your claims manager is aware and can help guide you through the process.
ERNwest.com/report-an-incident
Contacts
WHCA Retro Questions?
Stephanie Scheurich, WHCA Group Manager (253) 237-0837 | SScheurich@ernwest.com
WHCA Safety Questions?
ERNwest Safety Department Safety@ernwest.com
Shamus Harmon, WHCA Safety Manager (253) 237-0840 | SHarmon@ernwest.com
